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All will agree, time is our most valuable asset.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need.
We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you
-Please provide at least 24 hours’ notice if you need to reschedule a treatment or cancel.
-Appointments without a credit card on file and NO 48hrs confirmation from client, the appointment will be canceled.
-Late cancellations (less than 24 hours) 100% of the scheduled service will be charged.
-“No-shows” will be charged 100% of treatments scheduled.
-Kindly be advised that for couples events or groups consisting or packages of two or more individuals, the full fee (100%) for the service will be charged in the event of a late cancellation (less than 24 hours notice), no-shows, and/or late rescheduling (less than 24 hours prior to the appointment time).
-Cancellations must be processed during business days. Please note that our office is closed on Sundays.
Our primary objective is to ensure that none of our clients incur cancellation fees. To achieve this, we diligently send confirmation reminders at key intervals – a week, 72 hours, and 48 hours prior to appointments. This proactive communication aims to keep you informed and to facilitate a smooth experience for you. We genuinely care about your satisfaction, and we understand that paying cancellation fees can be frustrating. It’s important to highlight that our partners work on a commission-based structure. When a spot is left unfilled due to a missed opportunity, it impacts their ability to meet their financial goals. We sincerely hope for your understanding in this matter. Your cooperation not only supports our partners but also contributes to the overall efficiency and effectiveness of our services. Thank you for entrusting us with your needs, and we look forward to continuing to serve you with excellence.
The spa needs to pay the therapists, even if a client is a “no-show”. This policy allows us to retain great employees.
At Namaste Mind, Body & Soul Spa, we are committed to providing a peaceful, high-quality experience for every guest. Each session is thoughtfully prepared in advance to ensure that your treatment begins and ends in a relaxed, intentional way.
To maintain the integrity of your service and respect the time of our other clients and practitioners, we ask that you please review our Late Arrival Policy:
We recommend arriving at least 15 minutes early for your appointment. This allows time for check-in, any necessary paperwork, and an unhurried start to your treatment.
If You Are Late:
Up to 15 Minutes Late:
We will do our best to provide your full treatment; however, your session may be shortened to avoid delaying the next client. Full service charges will still apply.
15–30 Minutes Late (First Time):
Your appointment will need to be rescheduled and, as a one-time courtesy, you will be charged 50% of the service fee.
15–30 Minutes Late (Repeated Occurrences):
Your appointment will be rescheduled, and you will be charged 100% of the service fee.
Our practitioners invest time, energy, and preparation into each session to deliver a complete and transformative experience. Late arrivals disrupt not only your own treatment but also the flow of care for others. By arriving on time, you allow us to serve you with the highest level of presence, attention, and care.
We appreciate your understanding and cooperation in helping us maintain a calm and respectful environment for all.
